Terms and Conditions

As our products are entertainments and educational and we testing our product and then selling after 

1. Eligibility for Returns and Refunds

• Timeframe:     Customers may return educational toys within 24Hrs from the date of      purchase. Returns after this period will not be accepted. shipping charge      is applicable for major issue only applicatble 
• Condition      of Items: Items must be returned in their original packaging, unused,      and in the same condition as received. Toys that have been damaged, used,      or show signs of wear and tear will not be eligible for a refund or  return. and only for major and acceptable condition.
• Proof      of Purchase: A receipt or proof of purchase is required for all  returns and refunds.
• For online item we not having return and refund ,its applicable for bulk order      school and institutes 5 in 1 kits

2. Non-Returnable Items

• Certain      items are non-returnable, such as:
  • Items       on clearance or marked as 'final sale'
  • Customized       or personalized toys

3. Defective or Damaged Products

• If  an item is received damaged or defective, please contact us within  7 days of receipt with details and photos of the damage.
• We will offer an exchange, replacement, or full refund for defective items at      no additional cost to the customer.

4. Process for Returning Items

• Contact  Us: Email or call our customer service team at [email/phone number]     to initiate a return request.
• Return  Authorization: A Return Merchandise Authorization (RMA) number will be      issued, which must be included with the returned item.
• Shipping:  Customers are responsible for return shipping costs unless the item is      defective or incorrect. We recommend using a trackable shipping service,      as we cannot guarantee that we will receive your returned item.
• Return Address: All returns should be sent to [business address].

5. Refund Process

• Once  the returned item is received and inspected, we will notify you of the  approval or rejection of your refund. We need valid proof for that 
• Approved  refunds will be processed, and a credit will be applied to the original      payment method within [10-15].
• Shipping      fees are non-refundable unless the return is due to an error on our part      (e.g., defective or wrong item shipped).

6. Exchanges

• If   you wish to exchange an item for a different product, please contact us.      Exchanges are subject to availability, and any price difference will be charged or refunded as needed.

7. Gifts

• If  the item was marked as a gift when purchased and shipped directly to you,      you’ll receive a gift credit for the value of your return. Once the      returned item is received, a gift certificate will be mailed to you.

8. Late or Missing Refunds

• If  you haven’t received a refund within the stated period, please check with  your bank or credit card company, as processing times can vary. If you've  done this and still have not received your refund, contact us at email/phone number.

Contact Information

If you have any questions or need assistance with returns or refunds, please reach out to us at:

• Email: support@potomato.co.in  ;potomatoltd@gmail.com
• Phone:  9607220005
• Address:   Kiwale,Ravet- Pune412101         

1. Acceptance of Purchase Order

This Purchase Order (PO) constitutes the entire agreement between the buyer and seller. Any modification or alteration to this PO must be agreed upon in writing.

The seller's acceptance of this PO is deemed confirmed upon acknowledgment or by commencing fulfillment of the order.

Any terms or conditions proposed by the seller that conflict with this PO are rejected unless explicitly accepted in writing by the buyer.

2. Description of Goods and Services

The goods or services provided must conform to the specifications, quality, quantity, and description stated in this PO.

Any deviations from the specifications require prior written approval from the buyer.

3. Price and Payment Terms

The price listed in this PO is fixed and cannot be altered without the buyer's written consent.

Payment will be made according to the agreed terms Net 30 days upon receipt of a valid invoice and confirmation that goods/services meet the agreed-upon specifications.

The buyer reserves the right to withhold payment for any non-conforming goods or services until the issue is resolved.

4. Delivery Terms

Delivery Schedule: Goods/services must be delivered on or before the agreed-upon delivery date. Delays must be communicated in advance, and the buyer reserves the right to cancel the order for late delivery without penalty.

Shipping: All deliveries should be made to the specified delivery location, and the seller is responsible for ensuring proper packaging to prevent damage.

The seller is liable for any damage or loss occurring during transit until delivery is confirmed by the buyer.

5. Inspection and Acceptance

The buyer reserves the right to inspect all goods/services upon delivery. Any goods/services failing to meet specifications may be rejected and returned at the seller's expense.

The buyer may reject non-conforming goods even if payment has already been made.

6. Warranties

The seller warrants that all goods/services provided are free from defects in materials and workmanship and conform to the specifications stated in this PO.

The seller further warrants that the goods/services comply with all applicable laws, regulations, and industry standards.

7. Changes and Amendments

The buyer reserves the right to make changes to the quantity, specifications, delivery location, or delivery schedule. Any resulting adjustments to the price or delivery schedule must be agreed upon in writing.

8. Cancellations and Termination

The buyer reserves the right to cancel this PO, in whole or in part, at any time before delivery without penalty, provided the seller is notified in writing.

If the seller fails to comply with the terms of this PO, the buyer may terminate the agreement without liability and seek damages or remedies.

9. Force Majeure

Neither party shall be liable for delays or non-performance caused by events beyond their reasonable control (e.g., natural disasters, acts of war, government regulations). The affected party must notify the other party in writing as soon as possible.

10. Confidentiality

The seller agrees to keep all information regarding this PO confidential and not disclose it to any third party without the buyer's written consent.

11. Indemnification

The seller agrees to indemnify, defend, and hold the buyer harmless from any claims, damages, losses, or expenses arising from the seller's breach of this PO, negligence, or misconduct.

12. Compliance with Laws and Regulations

The seller must comply with all applicable laws, regulations, and industry standards, including but not limited to health, safety, environmental, and labor laws.

Any goods delivered must be accompanied by the necessary documentation, such as safety data sheets, certifications, and test reports.

13. Intellectual Property

Any intellectual property provided by the buyer remains the buyer's property and must not be used for any purpose other than fulfilling this PO.

The seller warrants that the goods/services provided do not infringe on any third-party intellectual property rights.

14. Insurance Requirements

The seller is required to maintain adequate insurance coverage, including liability, workers’ compensation, and product liability insurance. Proof of insurance must be provided upon request.

15. Dispute Resolution

Any disputes arising from this PO will be resolved through negotiation, mediation, or arbitration, as agreed upon by both parties.

The governing law and jurisdiction will be the location specified by the buyer.

16. Entire Agreement

This PO, including any attachments or referenced documents, constitutes the entire agreement between the buyer and seller. Any prior agreements or negotiations are superseded.

17. Severability

If any provision of this PO is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

18. Assignment

The seller may not assign or transfer any rights or obligations under this PO without the buyer's written consent.

19. Governing Law

This PO shall be governed by and interpreted in accordance with the laws of [specify the governing jurisdiction].

Signatures

By accepting this Purchase Order, the seller agrees to comply with these terms and conditions.

Both parties are agreed upon the above terms and conditions.

Sales and Marketing Terms and Conditions

1. General Overview

• These      terms and conditions govern all sales and marketing activities between [your      company name] ("Company") and the customer or client      ("Customer").
• By      purchasing products or services or participating in any marketing      campaigns, the Customer agrees to comply with these terms and conditions.

2. Product and Service Information

• All      product and service descriptions, prices, and offers provided by the      Company are accurate to the best of our knowledge. However, we reserve the      right to make corrections in case of errors or omissions.
• The      Company may update product specifications, prices, and availability      without prior notice.

3. Pricing and Payment Terms

• Pricing:     All prices are listed in currency and are subject to change without      notice. Prices do not include applicable taxes, shipping, or handling      charges unless stated otherwise.
• Payment:     Payments must be made according to the terms specified on the invoice Net 24      days, prepayment,. Accepted payment methods include [list accepted      payment methods as per company business account].
• Late      Payments: Late payments may incur interest charges at a rate of 1.5%      per month or the maximum allowed by law.

4. Order Acceptance and Cancellation

• Order      Acceptance: The Company reserves the right to accept or reject any      order at its discretion. An order is considered accepted only when a      confirmation email or written acknowledgment is sent to the Customer.
• Order      Cancellation: Orders can be canceled within  24 hoursof placement, provided they      have not yet been shipped. Cancellations after this period may be subject      to a cancellation fee.

5. Shipping and Delivery

• The      Company will make every effort to deliver products within the specified      timeframe; however, delivery dates are estimates and not guaranteed.
• The      Company is not liable for any delays caused by third-party carriers,      customs clearance, or unforeseen circumstances.
• Shipping      charges, duties, and taxes are the responsibility of the Customer unless      stated otherwise.

6. In case any payment rejection and cancellation you need to connect with merchant of banking service provider and provide valid screenshot and statement withing 24hr.

7.Import items for us : while shipping from other country to us all product size /weight container size should check from seller and import and custom manage by agents and assurance as well as insurance should give for door service of products with out damage ,damage product from shipping from import item will not acceptable by our company.

Enjoy our product and help us to go through our terms and condition and policies for hassle-free service.